Terms & Conditions

At Voxo.Pk, we're committed to giving you a great shopping journey. We strive for product availability, maintain high quality, offer easy returns, and competitive prices. Feel secure knowing our fair terms protect your purchases.
T&C - Voxo.Pk

General Terms & Condition

  • Usage: You agree to use our website only for lawful purposes, refraining from any harmful or fraudulent activity.
  • Intellectual Property: All content on Voxo.Pk, including text, images, and logos, is protected by copyright laws you cannot modify or distribute this content without our written consent.
  • Product Information: We strive for accuracy but do not guarantee the completeness or accuracy of product details, and we may rectify errors.
  • Pricing and Payment: Prices are in PKR and subject to change we accept various payment methods. Placing an order constitutes your agreement to these terms.
  • Shipping and Delivery: We ship within Pakistan while we aim for prompt delivery, we cannot assure specific delivery times and require accurate shipping details from you.
  • Product Replacement: If there’s an issue with a product, you can replace it within 2 days, provided it’s in its original condition and packaging. Shipping fees are refunded for defective or damaged items only.
  • Limitation of Liability: We’re not liable for damages resulting from website usage or product use, including indirect or consequential damages.
  • Governing Law: This Agreement follows Pakistani laws, and any disputes will be resolved in Pakistani consumer courts.
  • Changes to the Agreement: We retain the right to amend this Agreement, and your continued use of the website after modifications indicates acceptance of the new terms.

Cash On Delivery Policy

Our cash on delivery system has clear steps that ensure safety for both buyers and sellers. To confirm an order, a 10% to 20% advance payment is required, safeguarding us against fake orders. Due to the high value of our products, delays caused by fraudulent orders have long-term repercussions that our company cannot tolerate.

Warranty Claim Policy

We strive to offer the best online shopping experience in Pakistan, which is why our warranty policies are user-friendly.

  • For devices under valid warranty, the estimated claim time is 3 to 5 days upon receiving the device.
  • Shipping charges for the device reaching us will be paid by the customer. However, for the replaced device shipped back to the customer, we cover the shipping charges.

Out-of-Stock / Payment Refund Policy

We make every effort to keep our stock updated on the website. However, if we face limited stock but receive more orders than available, we’ll refund the payment you made to confirm your order. Alternatively, you can opt to purchase a different device. Please note, the refund process typically takes around 2-3 days.

Legal Notice According to Pakistani Law.

If you’ve carefully followed our Terms and Conditions and the warranty policy but your concern persists, you have the right to seek legal help. We’re here to address your issues, and if legal action is needed, our legal team at [email protected] is ready to support you.