Warranty Information

Basic Information

At Voxo.Pk, our goal is to ensure you have the best online shopping experience with hassle-free returns. We follow global e-commerce standards to make your experience seamless.

Warranty Coverage:
Our warranty covers manufacturing defects and malfunctions during the specified period. However, it doesn’t include damage due to misuse or negligence.

Warranty Period:
The warranty period varies for each category, which you can check from the details provided below.

Claim Process:
Fill out our Warranty Claim Form accurately. Our team will review and guide you further. You might need to return the product for inspection.

Return and Replacement:
Valid warranty claims receive a repair or replacement, subject to availability. We may offer an alternative if the same product isn’t available.

Shipping Costs:
Customers handle shipping for returns. If your claim is valid, we cover the return shipping for the replacement.

Refunds:
Refunds aren’t standard for warranty claims, unless a replacement isn’t available.

Limitations:
Accidents, misuse, or unauthorized modifications aren’t covered. Warranty becomes void if serviced by a non-professional.

Customer Responsibilities:
Accurate claim submission is vital. False claims void the warranty.

Governing Law:
This policy follows Pakistan’s laws, resolving disputes in the Consumer Court.

Policy Updates:
We may update this policy. Regularly review it for changes.

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Important Guidelines for Receiving Orders | Must Follow

  1. If you feel the parcel is damaged from the outside, do not accept it, refuse to receive it.
  2. When you receive a parcel, make a video while opening the package without interruption.
  3. If there is any physical damage to the product inside, contact our customer care immediately without any delay.

Note: If you do not create an uninterrupted video of parcel opening or if you repack and create a video, your warranty will be void.

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Used Mobile Phones Warranty

Our warranty policy is transparent, reflecting the standard warranty offered in the entire mobile market across Pakistan for used mobiles. Here are the key points:

  1. Check for any issues like touch, camera, LCD damage immediately upon delivery. Contact us within 1-2 hours if any problem arises.
  2. Other aspects like battery, Wi-Fi, Bluetooth, voice or mic issues are covered under a 3-day checking warranty.
  3. No warranty or guarantee is provided for damage post-delivery, dead on arrival, or removed seals.

Note: It’s essential that you create an uninterrupted video while opening the parcel, enabling us to discuss any physical damage with the courier. In the absence of a video, warranty claims cannot be processed.

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Laptop & Chromebook Warranty

We provide a 5-day replacement warranty for laptops and Chromebooks. The estimated battery backup is under 2 hours. Please check the charger/adapter upon delivery and let us know immediately if there are any issues.

Note: It’s essential that you create an uninterrupted video while opening the parcel, enabling us to discuss any physical damage with the courier. In the absence of a video, warranty claims cannot be processed.

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Graphic Card Warranty

All our graphic cards undergo individual testing, but for customer satisfaction, we offer a one-week replacement warranty. Please note, this warranty does not cover burnouts or dead units.

Note: It’s essential that you create an uninterrupted video while opening the parcel, enabling us to discuss any physical damage with the courier. In the absence of a video, warranty claims cannot be processed.

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Laptop Battery Warranty

Laptop batteries in our stock are 100% Original, both used and brand new A++ are available. Both come with a one-week warranty. The estimated battery timing is usually under 2 hours. If there’s any damage to the connector clip or similar issues upon delivery, please contact us immediately.

Note: It’s essential that you create an uninterrupted video while opening the parcel, enabling us to discuss any physical damage with the courier. In the absence of a video, warranty claims cannot be processed.

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